2025-07-01 18:00:01 UTC+8
Beginner’s Guide
Language
Currency
SHOPPING CART

No products in the cart.

SEARCH
Search Discovery

Help Center

Daily Questions
Order Return Policy
  1. The order status is “Order pending”: You can visit user center → “Order” to cancel your orders. Your payment will be immediately refunded to your Mulebuy balance.
  2. The order status is “Order processing”: You can visit user center → “Order” to cancel your orders. If we haven’t purchased the items, we will cancel the order and refund to your Mulebuy balance within one working day.
  3. The order status is “Purchased”: You can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request refunds from the seller. If the seller has not yet delivered the items, the corresponding money will be refunded to your Mulebuy account balance upon seller confirmation, which normally takes 3 days.
  4. The order status is “Seller Sent”: If the seller uses fake tracking number and does not send out the items; you can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request refunds from the seller. The corresponding money will be refunded to your Mulebuy account balance upon seller confirmation, which normally takes 7 days.
  5. 5 days after the order status turns ” Stored In Warehouse “: You can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request for return with the seller but we cannot guarantee for approval. With the seller’s approval, we will process the return as soon as possible. The returned parcel tracking number will be displayed in the corresponding order. After the seller receives the items and refunds us, the system will automatically return money to your Mulebuy account balance. Generally speaking, this process takes 7-15 days and it depends on the time the seller spent in confirming the refund.
Order Return Policy
  1. The order status is “Order pending”: You can visit user center → “Order” to cancel your orders. Your payment will be immediately refunded to your Mulebuy balance.
  2. The order status is “Order processing”: You can visit user center → “Order” to cancel your orders. If we haven’t purchased the items, we will cancel the order and refund to your Mulebuy balance within one working day.
  3. The order status is “Purchased”: You can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request refunds from the seller. If the seller has not yet delivered the items, the corresponding money will be refunded to your Mulebuy account balance upon seller confirmation, which normally takes 3 days.
  4. The order status is “Seller Sent”: If the seller uses fake tracking number and does not send out the items; you can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request refunds from the seller. The corresponding money will be refunded to your Mulebuy account balance upon seller confirmation, which normally takes 7 days.
  5. 5 days after the order status turns ” Stored In Warehouse “: You can visit user center → “Order” to click “aftersales” on the corresponding order. We will then request for return with the seller but we cannot guarantee for approval. With the seller’s approval, we will process the return as soon as possible. The returned parcel tracking number will be displayed in the corresponding order. After the seller receives the items and refunds us, the system will automatically return money to your Mulebuy account balance. Generally speaking, this process takes 7-15 days and it depends on the time the seller spent in confirming the refund.