How to check logistics information after the package was sent out?

After the parcel is shipped, you can log into your Mulebuy account, enter the user center, click “Parcel”, and view “Tracking Details” on the parcel you wanna track.

You can also track parcel logistics information through 17TRACK or the official logistics route website.

17TRACK: https://www.17track.net/en

Reminder: International logistics involves multiple transits, logistics information update will have a certain lag, and there will be updating delayed (International small package is a typical example).

1. What can I use my invitation link and the Affiliate Share from the product page for?

As a promoter, you could spread invitation link and Affiliate Share, and anyone who signs up for a Mulebuy account on PC through these channels will become your affiliate and contribute to your affiliation bonus.

2. How to get a claimable bonus?

Mulebuy will settle the bonus to your [Claimable Bonus] as soon as your affiliated users’ parcels have been delivered.

3. Why can’t I claim the claimable bonus?

For different levels of promoters, there are different requirements for the number of active users in order to be eligible for withdrawal bonus：

*Note: Active users refer to those among your affiliates who have submitted a parcel within the past 60 days, starting from today.

4. Why my claimable bonus is gone?

We’re sorry to tell you that each bonus that is not claimed within 60 days after entering the [Claimable Bonus] will expire, and the bonus will be withdrawn by the system and cannot be restored. So stay tuned to Mulebuy!