Compensation Details If your package is lost or damaged and you didn’t purchase insurance at the time of submiting the package information like waybill, Mulebuy will compensate according to the compensation standards applicable to each route. You may apply for after-sales service or contact our online customer service team to initiate a compensation request.

Disclaimer:

1. No compensation will be provided for packages lost due to force majeure events, such as natural disasters or customs-related issues.
2. If the delivered items are in violation of prohibitive or restrictive regulations, and are confiscated or handled by the relevant authorities in accordance with applicable laws, no compensation will be given.
3. No compensation will be offered if the package appears intact with no signs of tampering, and the weight remains unchanged, but the internal contents are missing or damaged upon delivery.
4. If the tracking shows improper delivery, and it is confirmed by the logistics provider that the package has been confiscated by customs, the logistics provider’s findings will prevail, and no compensation will be provided.
5. No compensation will be given for lost packages or missing contents due to customer error or issues related to the sent item itself.
6. No compensation will be provided if the customer fails to inquire or claim compensation within the inquiry period after the package is delivered.
7. If international mail is detained, confiscated, or destroyed by the destination country in accordance with its domestic laws, no compensation will be provided.