Help Center
After-sales Process
Confirmed Receipt | (45 days-Days of Delivery) ≥ days | 7 Days | August 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. August 7: User A confirms receipt of the parcel on Mulebuy platform. After-sales Service Validity Period for the parcel of User: 7 days (August 7-August 14). |
(45 days-Days of Delivery) < 7days Delivery | 45 days-Days of Delivery Delivery | August 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. September 9: User A confirms receipt of the parcel on Mulebuy platform. After-sales Service Validity Period for the parcel of User A: 5days (September 9-September 14) | |
Unconfirmed Receipt | 45 days-Days of Delivery Delivery | 45 days-Days of Delivery Delivery | August 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. User A does not confirm receipt of the parcel on Mulebuy platform. After-sales Service Validity Period for the parcel of User A: End on the 45th day from August 1 |
After-sales Process
Confirmed Receipt | (45 days-Days of Delivery) ≥ days | 7 Days | August 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. August 7: User A confirms receipt of the parcel on Mulebuy platform. After-sales Service Validity Period for the parcel of User: 7 days (August 7-August 14). |
(45 days-Days of Delivery) < 7days Delivery | 45 days-Days of Delivery Delivery | August 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. September 9: User A confirms receipt of the parcel on Mulebuy platform. After-sales Service Validity Period for the parcel of User A: 5days (September 9-September 14) | |
Unconfirmed Receipt | 45 days-Days of Delivery Delivery | 45 days-Days of Delivery Delivery | August 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. User A does not confirm receipt of the parcel on Mulebuy platform. After-sales Service Validity Period for the parcel of User A: End on the 45th day from August 1 |