2025-07-01 18:15:11 UTC+8
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After-sales Process
Confirmed Receipt(45 days-Days of Delivery) ≥ days7 DaysAugust 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. August 7: User A confirms receipt of the parcel on Mulebuy platform.
After-sales Service Validity Period for the parcel of User: 7 days (August 7-August 14).
(45 days-Days of Delivery) < 7days Delivery45 days-Days of Delivery DeliveryAugust 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. September 9: User A confirms receipt of the parcel on Mulebuy platform.
After-sales Service Validity Period for the parcel of User A: 5days (September 9-September 14)
Unconfirmed Receipt45 days-Days of Delivery Delivery45 days-Days of Delivery DeliveryAugust 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. User A does not confirm receipt of the parcel on Mulebuy platform.
After-sales Service Validity Period for the parcel of User A: End on the 45th day from August 1
After-sales Process
Confirmed Receipt(45 days-Days of Delivery) ≥ days7 DaysAugust 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. August 7: User A confirms receipt of the parcel on Mulebuy platform.
After-sales Service Validity Period for the parcel of User: 7 days (August 7-August 14).
(45 days-Days of Delivery) < 7days Delivery45 days-Days of Delivery DeliveryAugust 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. September 9: User A confirms receipt of the parcel on Mulebuy platform.
After-sales Service Validity Period for the parcel of User A: 5days (September 9-September 14)
Unconfirmed Receipt45 days-Days of Delivery Delivery45 days-Days of Delivery DeliveryAugust 1: User submits a parcel for international delivery.Mulebuy dispatch the parcel on the same day. User A does not confirm receipt of the parcel on Mulebuy platform.
After-sales Service Validity Period for the parcel of User A: End on the 45th day from August 1