Shopping Agent Service is our core service. We purchase items from China for our customers based on their wants and instructions. In addition, we provide full-process services, including recommendations, purchasing, quality inspection, storage, delivery, and after-sales service to ensure our customers receive satisfactory items. A better shopping experience can be gained by using our Shopping Agent service. Through MuleBuy’s website, you can order what you want by making payments with local currency. The process is shown as below:

1. Log in to our website to search for the items you would like us to purchase for you by providing their details. In this step, we will provide relevant information, such as delivery tips/recommendations, or even assist you in finding better options.
2. Once the items arrive at our warehouse, we will inspect their quality for you and store them. You get up to 3 months of free storage for your items.
3. You can pick a suitable time for delivery and ask us to deliver your items. If you do not need the items immediately, we recommend stocking more items and combining them into one shipment to save on delivery fees.
4. Whether the items are on their way or have arrived at your place, our customer service team will take responsibility for assisting you with any after-sales issues.

“Zero service fee” is our service philosophy. Customers only need to pay for the items and delivery fees, with no additional service fees. However, this does not mean our service quality will be compromised. On the contrary, our goal is to provide the best customer service in this field. We encourage customers to compare our service quality and charges with other providers in the market.