1.Mulebuy User Privacy Policy

Protecting the security of your personal information is our top priority and we value your trust in us. We will never sell or share your personal information with third parties. We will maintain the confidentiality and privacy of any personal information you provide to us and will only use it for the purposes set out in our policy. If you have any questions about our privacy policy, please feel free to contact us through Mulebuy online customer service or official service account.

2.Applicable Law

We are committed to protecting your personal information, and the rights set out in this policy reflect your rights under applicable laws. For the purposes of this policy, applicable law includes: (a) the Data Protection Act 2018 and the Privacy and Electronic Communications (European Directive) Regulations 2013; (b) the General Data Protection Regulation (EU Regulation 2016/679, “GDPR”) until it is no longer applicable in the UK; and (c) where applicable, any legislation adopting or adopting the GDPR in the UK, and any related or supplementary data protection laws or regulations. We recognize that as an international business, some of our customers live outside of England and Wales. In some cases, local laws in these regions may apply to customers and give them rights regarding the personal data they provide to us. We expect that the rights listed in this policy also provide you with relevant protection. If you have any additional questions, please contact our Data Protection Officer by email at [email protected].

1). What personal information do we collect?

By visiting our website, you can choose to remain anonymous. However, if you want to fully experience our services, you need to register an account, which requires you to provide personal information such as name, email, password, etc.

When you use our website, we collect the personal information you provide, including your purchase and service account information, as well as data obtained through cookies and other computer-related information. We take the security of your personal information very seriously and will not sell or share your personal information with third parties. If you have any questions about our privacy policy, you can always contact us through our online customer service system or official account.

2). How do we use your personal information?

We value your privacy and security and will never disclose or sell your personal information to third parties. The information you provide will be used to improve your service experience, including:

• Contact you by email to provide services such as order updates, package information and after-sales support.
• Inform you of platform activities and promotions via email and internal messages, including providing you with coupons, shipping discounts, special offers, etc., and providing you with the opportunity to use third-party partner services.

You can choose whether to receive these notifications at any time by logging into your Mulebuy account and adjusting your preferences in the settings section.

We assure you that your personal information will not be shared with advertisers without your consent. In addition, we do not collect data from children or individuals who do not have independent behavioral capacity unless with the consent, knowledge and supervision of their guardians.

3). How long will we keep your information?

Once you register a Mulebuy account, your personal information will be stored permanently. If you wish to cancel your account, please contact online customer service.

4). Policy Updates

In order to enhance your experience of using our products and services, we are constantly working to improve and advance our services. As our services and business practices are updated, we may also update our privacy policy to reflect these changes. Please check this page regularly for the latest information and policy updates.

5). Contact Us

If you have any questions about the Privacy Statement, please contact:

Email: [email protected]